Customers judge our service by whether we meet, exceed, or fall short of their expectations. When we get a chance to influence a customer's expectations, we should be careful to set ourselves up for success.
Let's say a customer asks you to do something that takes 30 minutes for you to do. You probably tell your customer you'll get it done in 30 minutes, right?
That's a very dangerous promise. What if something unexpected comes up and it takes you longer than 30 minutes to complete? In the eyes of the customer, you've taken longer than you promised.
A better approach is to set expectations that provide you with some wiggle room while still being acceptable to your customer.
If the task will take you 30 minutes, why not see if the customer will agree to a one hour turnaround time? Getting back to the customer within 30 minutes will exceed their expectations. If something comes up and it takes you an hour, you've simply met your customer's expectations, and nobody is upset.
VIRGINIA BEACH, Va. – Virginia Beach officials are redirecting traffic routes to accommodate larger than normal crowds that are going to be in the resort area of the city for College Beach Weekend.
According to the city, traffic on I-264 eastbound will be diverted at Parks Avenue and redirected westbound on I-264 beginning at 7 p.m. on Friday, April 27 until traffic is flowing safely and again beginning at 5 p.m. on Saturday, April 28 until traffic is flowing safely. Also, the eastbound exit for South Birdneck Road and the westbound exit for First Colonial Road will be closed.
“Our communications with residents and visitors emphasizes planning for lousy traffic conditions and that message seems to be getting out there,” said City Council Member John Uhrin, who represents the Beach district.
City Code 21-3 gives Virginia Beach’s City Manager the authority to manage and direct all vehicular and pedestrian traffic in the city.
“Past experience tells us we need to begin diverting vehicles early to avoid the traffic backups that make recovery even more difficult. We hope identifying the specific time will make planning just a little easier for everyone.”
The city said that law enforcement will be monitoring the roads in Virginia Beach to make sure emergency vehicles and personnel can respond quickly and safely to calls.
For full coverage of our very robust recent membership meeting, Team Chauffeur Driven provides detailed coverage HERE
Brian O’Neill, Senior Sales Executive with Grech Motors (valued vendor member), shares his gratitude:
“A huge thank you to my good friend John Oulton and the entire Richmond Limousine team on taking delivery of their now 4th Grech bus since February of 2017!!! This GM28 is a fully loaded limo bus currently making its way across country to it’s home in Richmond, VA.
“Thank you for your continued business John,”
Becoming an effective networker takes time and effort. It requires you do your homework and step out of your comfort zone--and many of us, even experienced executives, still have a hard time doing it well. As a business coach, I often remind people of the importance of networking. It's definitely worth the time and effort. But what if you're out there doing your best and it's still not working well for you? You could be making one of these five common networking mistakes.
For Five Great Tips on Networking, click HERE
Showing customers a little empathy requires two things:
Empathy is fairly easy if you've been in your customer's shoes. Just think about how you felt when it happened to you and try to show you understand.
It gets trickier if it's never happened to you. For example, someone working in tech support might find it hard to empathize with a confused customer because they can fix their own computer.
Here's what you can do to demonstrate empathy when you don't have a relatable experience:
Glen Falls, Va. — Nearly 40 members and supporters attended the Virginia Limousine Association (VLA) general meeting held February 5 at the Richmond Limousine facility. Chauffeur Driven Industry & Brand Ambassador Philip Jagiela, who is also VLA’s executive director, was among those present.
For full story as provided by Chauffeur Driven, click HERE
Left to right: Robert Alexander, Kevin Polite, Art Miesemer
Kevin Polite, owner of Culdesac Chauffeur Service shared exciting news about being acquired by RMA Worldwide Transportation: “I am excited to announce that I have a new challenge within the industry. Culdesac Chauffeur Service has been acquired by RMA Worldwide Chauffeured Transportation, Robert Alexander owner”, Polite further states “RMA has given me tremendous creative control over where we grow this company during the next several years”. Both companies have grown in the past 12 months, and together, their collective teams intend to improve the overall product/services. “There is nothing we won’t be able to accomplish in the chauffeured transportation industry.”
They want to be a large operator with a small operator feel as it pertains to giving everyone the time and attention they deserve. Alexander states- “At RMA, our goal is to achieve perfection, and with this merger, we have further increased the effort”. With this new merger, they look forward to helping their affiliate partners grow your businesses in 2018, so we can move the entire industry into the direction it needs to go.
For more information on RMA, click HERE
Claude Cristea owner of Williamsburg Chauffeur Service, LLC, ready for the bridal show. Thank you Create-A-Card for having all the promotional materials on time for us at Colonial Heritage Golf Club, Williamsburg, VA.
David Glazier states: “Proud to say that we have been awarded the "Couple's Choice Award" for the 3rd year in a row from Wedding Wire. This award is given to the top 5% of the industry's professionals. We have been expanding more and more each year. This is evident in our ever-growing fleet”.
Congratulations from fellow association members!